Jacob M. Crary

719-574-2886 / 719-352-5058                     2150 Bainbridge Rd., Colorado Springs, CO                                   crary_j@yahoo.com 

 

OBJECTIVE

 

Highly motivated System Administrator with experience on multiple aspects of the Local Area Network (LAN)/Wide Area Network (WAN) environment. Active Secret Clearance and Security+ Certified. Seeking position utilizing my skill set in a challenging environment that allows opportunity to learn and grow as an IT professional.

 

SECURITY CLEARANCE and CERTIFICATIONS

 

Active Secret Clearance…..July 2007

Comp TIA Security+ Certification…..February 2014

Comp TIA CE……February 2014

 

TECHNICAL SKILLS

 

Software:	Exchange 2007/2010	Windows 2000/XP/Vista/07	Citrix
	Active Directory 2003	Remedy 6.3/7.0/8.x	Adobe
	MS Office 03/07/10	McAfee Anti Virus	SCCM
	DHCP/DNS	TCP/ICP	Blackerry BES/GOOD Enterprise
Hardware:	Hewlett Packard Workstations	Routers	Wyse Terminal
	Hewlett Packard Thin Client	Assorted Printers /  Peripherals	Zero Client
	Dell Latitude Laptops	Digital Phone Modems/VOIP	Blackberry
	Dell Desktop CPU	Cable Modems	Samsung/DRIOD

EDUCATION and TRAINING

 

Currently enrolled in Comp TIA CE program and have successfully completed ITIL Level 2 Foundation training.

PROFESSIONAL EXPERIENCE

 

Northrop Grumman, Missile Defense Agency, Colorado Springs, CO.

October 2014- Present

Windows Client Support Administrator

·   Support a large Active Directory, Enterprise level environment; 10000+ users.

·   Provide tier 1-3 Desktop support for multiple software applications and various hardware.

·   Monitor, identify, test, diagnose, and perform fault restoration for desktop hardware and mobile enterprise technology.

·   Provide instant remote support with the Blackberry Desktop Manager and GOOD Mobile Control to over 3,000 high profile BES/GOOD users.

·   Provide asset accountability data, location updates and tracking, as well as asset allocation.

·   Apply agency images to local PCs (desktop and laptop) in preparation for delivery to users.

·   Configure, troubleshoot, and setup user workstations to standards – to include Classified and Unclassified systems, KVM switches, and multiple monitor displays/etc.

 

Northrop Grumman, Missile Defense Agency, Colorado Springs, CO.

October 2013- October 2014

Service Desk Technical Analyst II

 

·   Support a large Active Directory, Enterprise level environment; 10000+ users

·   Create Exchange 2003/2007 user accounts and manage Security and Distribution Groups within Organizational Units (OU’s)

·   Monitor, identify, test, diagnose, and perform fault restoration for the Enterprise Network

·   Provide tier 1-3 Desktop support for multiple software applications; escalating issues as assigned by the Service Level Agreements (SLA’s)

·   Provide instant remote support with the Blackberry Desktop Manager to over 3,000 high profile BES users

·   Utilize the Exchange 2007 Management Console and PowerShell commands to create and manage resources

·   Remote into user’s systems via System Management Server/System Center Configuration Manager to assist in trouble shooting and software installations

·   Administer Unix accounts and creations

·   Apply Public Key Encryption Certificates enabling integrity and non-repudiation through signing and encrypting

·   Utilize TCP/IP to determine network degradation issues

 

 

 

 

 

 

Northrop Grumman, Missile Defense Agency, Colorado Springs, CO.

August 2011-October 2013

Shipping and Receiving Support I

 

·   Preparing shipments for customers of the JNIC to include packaging, wrapping, palletizing, etc.

·   Responsible for entering all data pertaining to items entering or exiting the JNIC contract, such as part numbers, serial numbers, model numbers, pricing information and data as well as quantities and unit of measure.  

·   Responsible for accountability changes and updates, as well as data inputs into the Remedy database – Systems utilizing various MS Office 2007 and 2010 programs, Remedy, and the former PCS/SCHCS system.

 

Lockheed Martin, Missile Defense Agency, Colorado Springs, CO. 

February 2009-August 2011

Property Management Specialist II

 

 

Lockheed Martin, Missile Defense Agency, Colorado Springs, CO                      July 2007 – Feb 2009

Facilities Install Specialist I